We want you to be happy with your products, and will always do our best to make sure you have the best products. 

 

Damaged/Defective Products

We will replace defective merchandise free of charge provided that the following steps are taken:

• Damaged/defective merchandise must be reported to within 10 business days from the day of receipt. 

• Customers notifying us of a return should contact us via email.

• When notifying us of a return, please let us know your name and order number.

• After emailing us of the intent to return product, please ship defective item(s) back to MycoSkin with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.

• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

• Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

• MycoSkin is not responsible for damage incurred to merchandise in transit. Insuring expensive orders is recommended.

 

Returns for reasons other than defected or damaged products:

For returns of this sort, please be aware of the following policies and steps:

• Products being returned for reasons other than defect or damage must be unopened and will incur a 5% restocking fee.

• MycoSkin must be notified of all returns within 10 business days from the day of receipt. 

• Customers notifying us of a return should contact us via email.

• When notifying us of a return, please have your name and order number available.

• Damaged/defective merchandise must be reported to MycoSkin within 10 business days from the day of receipt.

• Customers notifying us of a return should contact us via email.

• After emailing us of the intent to return product, please ship defective item(s) back to MycoSkin with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.

• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

• Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

• Upon receipt of the return package, MycoSkin will calculate return costs, and contact you to verify that a return has been made.

• MycoSkin is not responsible for damage incurred to merchandise in transit. Insuring expensive orders is recommended.

 

Return Methods

• MycoSkin will issue any refunds in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.

• When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)

• In cases where a "store" credit is appropriate, we will issue you a credit code to use on the online store.